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04.03.21

How To Close More Debts Within 1 Week (Should You Use 1 Robot Or 10 People?)

The use of AI to aid in debt collections has skyrocketed in the last few years. AI robots can mimic the voice of humans almost perfectly and are even replacing teams of humans. However, there’s still immense power in having humans on the line to speak with debtors and be apart of the process. So, if you want to close more debts within 1 week should you use 1 robot or a team of people? We’ve got the answer.
1
Using a robot
Voice AI Robots have developed into a very powerful tool for debt collectors. There are plenty of benefits that come from using automation, most importantly saving money. Instead of using an entire team of people, you're using a program that can handle a larger workload. With AI robots, you don't have to pay for salaries, benefits, insurance, and other costs associated with hiring human beings. Robots can also handle more calls at greater speed while maintaining or even improving conversion rates. The downside to adopting voice AI robots in debt collection is believability. If you're not using a high-end robot, the AI voice could be blatantly not human, which could be a problem. Customers don't usually like talking to robots, especially if the robot isn't helpful. A premium voice AI robot, like the one at Amai. io, can handle extreme call volumes and imitates real human voices very effectively.
2
Using a team of people
If voice AI robots have so many upsides and are cost-effective, what's the point of even hiring a real human team? Well, a team of real humans can troubleshoot issues and connect with customers in a way some robots just can't. This means that unique issues that a robot can't deal with can be solved more easily. Although a team of humans will cost more, there are plenty of ways to reduce your costs and keep your team operating effectively. This includes equipping your team with the proper customer data and resources to resolve any issues they'll encounter. You can also hire remote agents who won't need a workspace, which can further reduce costs.
3
So what should you do?
If your goal is to close more debts within one week, the best option is to utilize both a premium AI robot and a team of humans. The AI robot will be able to handle large volumes and begin the process of debt collections. With a premium voice AI robot, like the one from Amai. io, it will be more cost-effective than hiring an entire team of humans. Once you’re utilizing the voice AI robot, you can have the necessary team members to mitigate and solve any issues that the robot can’t handle. Automation is extremely powerful and effective, but there will always be room for human intervention when automation can’t solve a problem.
Ultimately, utilizing both a powerful voice AI robot and a team of humans concurrently will help you close more debts. You’ll be able to handle larger call volumes and begin the collection process with AI robots, but can solve greater issues with your human team. For more tips, tricks, and technology to help you collect more debts, head to Amai. io and contact us today.
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